What does the intro special include?
The Intro Special is a 2-week unlimited membership which we offer to new clients. This offer allows new students to try an unlimited amount of classes at our facility within a 2 week period for $39. Students who have taken only one or two drop-in classes in the past are still eligible and should inquire at the front desk.
What is the class reservation policy?
You should reserve a spot for class in advance. Payment is required in advance in order to reserve your spot in class and on the waitlist. All reservations can be made up to 2 weeks in advance. All sales are final and a valid credit card must always be kept on file. We are not responsible for any bank overdraft fees that may occur from late cancels/no shows or membership dues. Classes are non-refundable, non-exchangeable and non-transferable.
What is the cancellation policy?
If you need to cancel your reservation, you may do so online or through the MindBody app at least 4 hours before the class begins, or your account will be debited for the class. Students on any unlimited package will be automatically charged $15 when absent for a class that has been reserved, but not cancelled at least 4 hours before it begins.
Waitlist Policy
The waitlist closes 4 hours before the start of class. If a spot opens in the class more than 4 hours before class start time, you will receive an automatic email confirming you’ve been entered into the class. (*Note, once you’ve been added into the class, the late cancel and no-show policy is now in effect). If you do not want your spot in the class, please make sure you remove yourself from the wait list so you are not automatically added).
The online wait list becomes void 4 hours prior to class. Any spots that open less than 4 hours in advance are on a first come / first serve basis.
What happens if I am running late for class?
For the safety of our clients and to limit the disruption of class, we will hold your spot no more then 5 minutes after class has started.
Do I need to be a member of Workout Factory to take class?
You do not need to be a member to take a class. The drop-in rate is $26. We also offer several classes every week that are designated as ‘community’ classes and are at a discounted drop-in rate of $10. However, if you are working out regularly, a Premium or Silver Membership is the best option for you. Please inquire at the front desk and we will work with you on available options.
Do I need to have previous work out experience to take class?
We welcome clients of all fitness levels. Instructors are diligent in providing modifications to those who need them. Always remembers to let your instructor know if you have an injury.
Is it ok to eat before class?
As with any moderate physical activity, it’s best to fuel up in advance. Try to eat two or three hours before class, but certainly have something to eat before class if you’re hungry.
What hours is the studio open?
The studio opens 30 minutes before the first class begins and closes 20-30 minutes after the last class ends.
Do I need my own spin shoes or towel?
We provide complimentary hand towels & spin shoes here at the studio
Can people under 18 years old come to class?
Our classes are not necessarily designed for children. Under certain conditions, we may permit a child under the age of 15 to attend classes; please call the studio to inquire. Minors must have a signed parent/guardian release waiver on file to take a class unaccompanied.
What is the difference between an Unlimited Memberships & Class Packages?
A class package allows you to attend a fixed number of classes within a specific time frame. Unlimited packages allow you to take as many classes as desired within a specific time frame. For those planning to take 3 or more classes per week, the Premium Membership is the best option. If you are planning 2-3 times a week you may consider the Silver Membership.
How do I cancel or freeze my membership?
To cancel your membership please click here.To freeze your membership please click here.
